TCSO

Got a New iPhone? Here's How to Use Apple's Satellite Text-to-911 During an Emergency

So far this winter, Teton County Search & Rescue has been alerted four times via Apple iPhone’s new satellite SOS function. Due to questions surrounding this new technology, we would like to provide some information about best practices regarding how to use this application during a backcountry emergency. 

This PSA is not intended to shame or cast judgment on anyone—we empathize with all those who go through the complicated stress of an emergency—only to provide useful information regarding a new technology that can help serve our backcountry community.

Apple’s satellite text function was introduced in the iPhone 14, released in 2022, and is available in all new iPhones with the IOS 18 update. When activated outside of cellular range, the device connects the user to the nearest satellite in order to send an emergency text message, which is then routed to the Sheriff’s Office Dispatch Center. Apple encourages iPhone users to set up a Medical ID and emergency contacts that are included in a SOS text message.

But if you’ve ever used a Garmin inReach or SPOT, you know that messages via satellite are not automatic. Transmission depends on the location of the user in relation to the satellite, and relaying a message often takes longer than what we’re all used to with standard text messaging while in cell range. During the chaos of an emergency, it’s easy to appreciate how complicated this procedure can be, especially if you’ve never used it before.

It’s also important to know that someone outside of the original text thread—such as a SAR member at Incident Command—will not be able to contact you directly with this technology. Contact with the reporting party must be done through dispatch. In other words, the reporting party must initiate the text in order to receive a response.

For those equipped with this capability, Apple recommends going through the demo available on your phone. Familiarize yourself with its functionality, and then remember to include the following info during an emergency:

When texting 911 via satellite with your iPhone, please provide the following:

  • Nature of emergency and number of people in party.

  • Mechanism of activity (ski, snowmobile, etc.)

  • Anything SAR should know (previous medical history, allergies, other hazards, etc.)

And please remember:

  • Make sure you have an unobstructed view of the sky and horizon.

  • Satellite transmission is not automatic.

  • SAR response may take some time.

  • Watch for additional questions or instructions via text from the 911 dispatch center.

Mike Estes is Named as the new TCSAR Coordinator

Mike_Estes.jpeg

The new SAR Coordinator is no stranger to organizing, solving problems, and putting smiles on people's faces. Mike Estes, who is part of TCSAR's original 1993 Class of Volunteers, has been hired to be the SAR Coordinator for the Teton County Sheriff's Office. In his role, Estes acts as the official liaison between the Sheriff's Office and TCSAR.

The Foundation is excited to see Estes in his new role, starting on March 29, and we can't wait to welcome him to his new office at the TCSAR hangar. Estes comes to the SAR Coordinator position after working for the county for more than two decades, most recently as coordinator for the heavily used stretch of Snake River between the Wilson and South Park boat ramps.

As Estes takes on his new role, the Foundation, team, and Sheriff’s office would like to thank Jess King for her seven years of fantastic work progressing TCSAR and our partnerships. King decided to take some time to travel and be closer to family. Her last day was March 1. We would also like to thank Anthony Stevens for serving as the interim Coordinator for the past month. Stevens is handing the Coordinator reins to Estes but isn’t going anywhere; he will remain a volunteer and our Training Advisor. 

This transition presented an opportunity for the team to evaluate the roles of the TCSAR Coordinator and Board of Advisors in leading our team of volunteers. The conclusion of that evaluation were some changes to the TCSAR Coordinator role that are important to share.

• Estes’ primary role is to support the TCSAR Board of Advisors in ensuring the team is rescue ready at all times. He will lead record keeping and organization, ensure gear maintenance, and facilitate training. He is an employee of the Sheriff, but takes the majority of his direction from Chief Advisor Cody Lockhart and the Board of Advisors.

• On missions, Estes will no longer be in command or in the field. He will continue to provide mission support as needed. Moving forward, please direct questions or concerns about the details of specific operations to Lockhart.

• The TCSAR Board of Advisors now supervises the volunteers, not the SAR Coordinator. Please direct any questions or concerns about a specific team member to the Membership Advisor, who is currently KC Bess. 

• Otherwise, Estes will coordinate communications between TCSAR and various partners. When in doubt, call Estes first with your question, request, or concern. He will handle what he can, and distribute the rest to the appropriate Advisor or team member. Our goal is to get you what you need faster. 

To reach SAR Coordinator Mike Estes:
(307) 732-8337, mestes@tetonsheriff.org